Support & Contact
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Have a question, need assistance, or want to request a refund? Our team is here to make sure you have a smooth and stress-free experience.
Frequently Asked Questions
View all FAQWhat types of ultrasound images are supported?
Use a clear 3D or 4D ultrasound image that shows the baby’s face. The quality of the result depends on how visible the face is in the scan. Standard 2D scans are not designed for this photo-generation flow.
Is the baby photo generation process safe and private?
We use service providers to store and process ultrasound images, deliver results, and operate the service. We do not sell your images. You can request deletion of your images and account data. Our Privacy Policy explains which providers are involved and how long we retain images.
What if I'm not satisfied with the baby photos?
If you are unhappy with a paid web purchase for any reason, email support@aiultrasoundphotos.com within 30 days of purchase using the email associated with your order. We will refund the full purchase price to the original payment method, even if you have downloaded the image. Purchases through the iOS app use the app marketplace refund process. See our Terms and Conditions for details.
Contact Us
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Refund Guarantee
Paid web purchases are eligible for a full refund within 30 days, even after download. Email support@aiultrasoundphotos.com with your order email.
Privacy & Security
We use service providers to process and deliver your images. We do not sell your ultrasound images. See our Privacy Policy for details.